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Support

We anticipate and solve all your problems. We will take care of everything!

All our services are at Managed level. Our technicians take care of every aspect of the service: at the beginning of the collaboration they will deal with services’ activation or the transition into the production of a new application. Subsequently, they will be at your disposal for every request and will take care of any system update requested independently. Thanks to our experience we know your needs and we can anticipate your requests: we put at your disposal a customer area that will allow you to independently manage many configurations and a knowledgebase full of tutorials that will be useful for you to better manage your services. To see the prices or features of our plans, receive a personalised offer or request support you must be registered. Register now.

Support and Assistance are always included.

Our support is “All-inclusive”. We can handle it. Forget about hosting problems.

Onboarding

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Migration of your site
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Migration of your emails
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Staging environment configuration
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CMS Pre-installation

Do it for me

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Email account management
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Email client configuration
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DNS zone management
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FTP User Management

Advanced

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PHP Version changing
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Backup restoration
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.htaccess configuration
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Bot blocking

Application level

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low website checking
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“Hacked” site checking
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HTTPS Activation
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Redirect 301 Management

All our services are Managed and Premium

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Phone Support

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Support Ticket

Email Supporto

Remote Support

Knowledge Base

Security

Customer Area

We anticipate your needs.

Our experience allows us to know your needs in advance, putting at your disposal a series of advanced guides and “How to” in our knowledgebase and a set of tools to configure your services directly from the customer area.

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Knowledge Base

Assistance is always included in every plan, we take care of everything. We have prepared and made available to all our customers a series of guides and tutorials to allow those who wish to carry out all the operations and configurations of their services independently.

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Customer Area

Thanks to our reserved area for customers, you will have all the settings and monitoring of your hosting just one click away: you can check the space and traffic quotas and manage the plan upgrades, configure domains and DNS, renew services and request our assistance via a ticket.

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Remote Support

Our technicians can connect remotely to your computer or your mobile devices to help you in the most complex configurations and solve any problems directly in total safety and, above all, without unnecessary waste of time for you or your team.

Supporto Extensions

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Sla Premium

Thanks to the SLA premium support extension you will have at your disposal a dedicated “Key Account”, for any kind of problem.

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Sla FIrst Class

With SLA First Class you will have at your disposal an account dedicated to you and a preferential and priority channel for all your requests 24 hours a day, even over the telephone.

Consultancy & First Aid

We help you to:
find the best product for your needs, design the perfect infrastructure for you or one of your customers, become an Artera reseller, plan a migration to the cloud, speed up your ecommerce.

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